How to Contact Support
Aimsio customers can view and raise support tickets in our support portal, or reach us by email. There is nothing to sign up for and no password to create — you sign in with your work email address.
Sign in with your work email address — the address you send support requests from. Your Aimsio app username (it looks like name@COMPANY) is not an email address and won't work here.
Prefer email? You can always reach us at support@aimsio.com — tickets you email appear in the portal too.
Service Uptime Status Report
If users are experiencing any issue connecting to Aimsio, please check our Aimsio Status Report to see if it's an incident we are aware of.
How to Sign In
Click My Support Tickets at the top right of support.aimsio.com (or go straight to success.aimsio.com).
Sign in with Microsoft, Google, or choose Email me a sign-in link — we'll send a one-time link to your inbox; pressing the Confirm button on the page it opens is what signs you in. No password, nothing to install.
The first time in, we'll show you which company we matched your email to — one click confirms it and you're in.
If your email isn't recognized, use the exact address your support replies arrive at. Still stuck? Email support@aimsio.com from that address and ask to be added.
How to Submit a Support Request
In the portal, open the Support tab and click New ticket.
Choose Report an issue (something is broken or not doing what you expect) or Ask a question.
Write a one-line summary, then the details — what you were doing, what you expected, and what happened instead. You can format text, add bullet points, and attach screenshots directly on the form. The more context, the faster we can help.
Click File this ticket. You'll get an email confirming it, and every reply appears both in the portal and in your inbox.
Viewing Your Tickets
The Support tab lists the tickets you've raised, filterable by open and closed. Open any ticket to read the conversation, reply, and attach screenshots to your reply.
Need to see all of your company's tickets, not just your own? Ask us to make you your company's primary support contact — email support@aimsio.com.
Staying Updated
Every reply from our team reaches you by email, and the link in that email takes you straight to the ticket in the portal. Replying by email works too — your reply is added to the ticket.